Contact us

If you bought your ticket through the booking forms on our route pages, your booking runs through Direct Ferries. That's the right place for any questions about booking confirmation, rebooking, cancellation and refunds. Keep your booking number from the confirmation email handy - it'll speed things up.

Which ferry operator you're sailing with is also stated in the confirmation email. For questions about cabins, pets, luggage or check-in times, the ferry operator is the better contact.

Stena Line sails from Kiel to Gothenburg, from Frederikshavn to Gothenburg, and together with TT-Line from Rostock to Trelleborg. Customer service can help with cabins, pets on board, vehicle dimensions and check-in.

TT-Line operates Travemünde - Trelleborg, Rostock - Trelleborg and Świnoujście - Trelleborg. Questions about fares, vehicle dimensions, EV charging points or pet-friendly cabins are answered by the operator's customer service.

Finnlines sails from Travemünde to Malmö and from Świnoujście to Malmö. Both routes are overnight ferries with cabins, so questions about cabin categories, the buffet and check-in go to the operator.

Scandlines operates the short crossings Puttgarden - Rødby and Rostock - Gedser. Both are part of the land route to Sweden, where you continue by road through Denmark and over the Øresund Bridge. Customer service can help with combination tickets, open tickets and vehicle classes.

Polferries sails from Gdańsk to Nynäshamn near Stockholm and, together with a second operator, from Świnoujście to Ystad. Both are overnight ferries; questions about cabins, catering and vehicle dimensions go to the operator.

Öresundslinjen runs the shuttle ferry Helsingør - Helsingborg, the shortest crossing to Sweden. Questions about open tickets, multi-trip cards and departure frequency are answered by the operator.